Frequently Asked Questions
Is photography allowed at the light show?
Absolutely! Please take as many pictures as you’d like and share them on social media! Use #HolidayLightShow and tag @holidaylightshow!
Do you accept credit cards at the door? What about cash?
We accept all major credit cards including Visa, MasterCard, AMEX, and Discover. We also accept mobile payments like Apple Pay and Samsung Pay. We will also be accepting cash, although we appreciate exact change.
Who can I contact with questions about the light show or my ticket?
Please reach out to our social media accounts @holidaylightshow. If you lost your tickets please use the appropriate link in the Q&A topic below to have them automatically resent to you.
Lost your tickets?
No need to reach out to customer service to get your tickets resent to your inbox. Instead, simply click the link with your venue & ticket type from the list below and our site will ask you to enter your email address to have your tickets resent.
If you do not receive an email within 15 minutes, simply provide your first and last name to the ticket attendant at the gate when you arrive and they can look up your ticket purchase and check you in manually - no need to reach out to customer support.
Click the link below to resend your tickets:
Riverhead Holiday Light Show - General Admission
Rhode Island Holiday Light Show - General Admission
Acadia Holiday Light Show - General Admission
Lansing Holiday Light Show - General Admission
Lucas County Holiday Light Show - General Admission
Do We Need To Buy Tickets In Advance?
Tickets can be purchased at the gate. Please note that promotional prices which may appear from time to time on our site are not honored at the gate.
Am I allowed to exit my car while driving through the show?
For your safety, you must remain in your vehicle while you're at the Holiday Light Show™. You will have great photo opportunities from inside the vehicle!
Is the event rain or shine?
We are open rain, snow, or shine! In the event of extreme weather we do occasionally need to close for the evening. Should we close due to severe weather, per our refund/cancellation policy, if your ticket was purchased for a specific date, we will automatically be reactivated for use any other night the show is open without needing to reach out to customer support. Moreover, if you hold a ticket that allows you to attend any night the show is open, your ticket is of course still usable any night the show is open this season.
If you are curious if we are currently open, please visit our weather page which can be found here: Check Show Status.
Do you offer refunds?
All sales are final, we do not offer refunds. In the event your ticket date is canceled due to weather, technological issues, or some other unforeseen circumstance we will automatically renew your ticket for use any other night the show is open, free of charge. By purchasing a ticket you agree to these terms and conditions. Moreover, no agent or employee of BOLD Media can change or modify this policy. To see our complete refund policy, please read here: holidaylightshow.com/refunds
What kind of vehicle can I drive through the light show?
For safety reasons, we will only be allowing cars & personal trucks (pickup trucks, SUV's, etc. are perfectly fine) into the show. No buses, limos, trailers, trollies, etc. Two-axel "church vans" are permitted. No exceptions will be made.
Looking for a GPS address?
If you are looking for directions to the Holiday Light Show (during event dates / hours ONLY), enter the event address listed below in your GPS:
Riverhead Holiday Light Show - Splish Splash Dr, Calverton NY 11933
Rhode Island Holiday Light Show - 2150 Scituate Ave, Hope RI 02831
Acadia Holiday Light Show - 57 Bar Harbor Rd, Trenton ME 04605
Lansing Holiday Light Show - 5339 N Aurelius Rd, Lansing MI 48911
Lucas County Holiday Light Show - 1406 Key St, Maumee OH 43537
Our Partner Light Shows:
Indiana Christmas Light Show - 364 S East St, Spencer IN 47460
Lights at the Lake - 9310 Fanita Parkway, Santee CA 92071
Need to reach a human?
Please note that live support is offered on a limited basis. Due to large volumes of email/chat requests, we cannot guarantee that we will be able to respond to all inquiries when submitted.
Please send us an email OR a message through Facebook chat and allow us up to 2 business days to receive a reply before messaging us again. This allows us to better serve our customers, and avoid responding twice to the same concern. Also note that we respond to all messages on a first come, first served basis and therefore messaging us multiple times will not result in a faster reply.
We thank you in advance for your patience!
Holiday Light Show and Holiday Light Show's websites (the "Service") are operated by ("us", "we", or "our"). All headers used herein are provided for convenience of ease of reference purposes only.
Your access to and use of the Service is conditioned on your unconditional acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. If you do not agree with these terms and conditions, exit the website immediately without purchasing any service or item from our website.