For tickets purchased to attend the Holiday Light Show there are no refunds or exchanges. All sales are final. There are no exceptions to this policy. BOLD Media does not accept any request for refunds.
Each ticket holder is expected to arrive at the event at their designated time. Early or Late arrivals may result in denied entry. Early arrivals may be asked to wait until their designated time. A refund will not be issued if a ticket holder is late and/or misses their assigned ticket date (if applicable for their ticket type). If a ticket holder does not show up during their designated time they forfeit their ticket without the possibility of refund or credit.
Unless otherwise stated by the event producers, the Holiday Light Show will go on rain or shine. All ticket holders are expected to arrive at their designated time regardless of weather. In the case of extraordinary weather the event may be postponed by BOLD Media, please check the website for updates. If the event is postponed by BOLD Media, the ticket holder will be given the option to come any other night the show is open for the remainder of the current event year. The ticket holder does not have the right to make a judgement about what warrants a closure due to weather.
BOLD Media reserves the right to cancel any tickets or remove any ticket holder from the event for any reason without refund.
This policy is binding as of 1/17/2020. No agent or employee of BOLD Media may alter this policy.
All sales are final, we do not offer refunds but can try to honor exchanges of tickets for later time slots in the same calendar year if not closed out. Please note that if your purchased ticket was for a less expensive day/time you will not be able to exchange it for a more expensive time / day without paying the difference. Exchanges are subject to availability and cannot be done on-site. All exchanges are subject to a service fee and must be done a minimum of 7 days advance, through email: firstname.lastname@example.org .